Refund policy

Return and Refund Policy of Charlotte London

At Charlotte London, we strive to provide all our customers with excellent service and a pleasant shopping experience. Our return and refund policy is designed to ensure maximum satisfaction under specific conditions. Please carefully read the following guidelines regarding returns and refunds.

100% Return Guarantee on New Products

We offer a full return guarantee on all new products, excluding promotional items. Sale items are not covered under this guarantee.

No Refund for Sale Items

Items purchased during a sale are not eligible for a refund. These purchases are final and cannot be returned or exchanged, even in the case of incorrect sizing.

Return Shipping Costs

Customers are responsible for the shipping costs of returning items. Charlotte London does not reimburse return shipping costs and is not liable for any costs incurred during the return process.

Return Notification Deadline

Returns must be reported within 30 days of receiving the item. After this period, returns will no longer be accepted. Please ensure you respect this deadline to be eligible for a return.

Exchanging Sale Products

Sale items cannot be exchanged, even in cases of incorrect sizing. Please ensure you choose the correct size before making a purchase.

100% Guarantee on Defective Items

We offer a full guarantee on all defective items. If a product shows manufacturing defects, it can be returned for a full refund or exchanged, based on your preference.

Return Process

To initiate a return, please send an email to info@charlotte-london.com. Once your return is approved, you will receive detailed instructions to complete the return process.

Obligation to Provide a Return Form

Returns without a completed return form cannot be processed. Please ensure you include this form with your return to guarantee proper handling of your request.

Conclusion

Charlotte London is committed to ensuring customer satisfaction. By respecting our return and refund policy, we ensure that all returns are handled efficiently and fairly. For any questions or comments, please contact our customer service at info@charlotte-london.com.